Calecim Professional Serum

We offer $20 flat rate shipping across Canada, or free standard shipping on orders over $150. Standard shipping typically takes 1-5 business days (Eastern Canada) or 5-10 business days (Rest of Canada) via Canada Post with tracking.

Need it faster? Choose Xpresspost at checkout for guaranteed 3-business day delivery. We process orders within 24 hours (Monday-Friday), and you'll get tracking info via email once shipped.

We're happy to accept returns of new, unused items in their original packaging within 7 days of your purchase date (for in-store) or delivery date (for online orders). You can choose a full refund, exchange, or store credit. Proof of purchase is required.

Please note items marked as sale/clearance and gift cards are final sale. For online returns, you must contact us within the 7-day window to get instructions before sending your items back.

Yes, absolutely! We offer free local pickup at our Calgary salon. Simply select "Local Pickup" during checkout. We'll send you an email notification as soon as your order is ready – please wait for that confirmation before heading to the salon.

Please check your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can fix the issue. If you experience a skin reaction to a product, please also reach out to our team as soon as possible so we can assist you in finding a solution.

No, items that have been marked down as "on sale" or "clearance" are considered final sale and cannot be returned or exchanged. Gift cards are also final sale.